Privacy Policy

Effective Date: 30th June 2026

VIP Industries Limited ("VIP", "Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy describes how we collect, use, process, store, disclose, and protect personal information when you access or use www.vipbags.com ("Website"), purchase products, interact with our services, communicate with us, or otherwise engage with us online.

This Privacy Policy applies to all products and services offered through the Website, including products marketed under the brands VIP, Skybags, Caprese, Aristocrat, Alfa, and any other brands operated by VIP Industries Limited.

By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect personal and non-personal information directly from you, automatically through your use of the Website, or from third-party sources.

1.1 Information You Provide

We may collect information including:

• Full name;
• Mobile number;
• Email address;
• Billing address;
• Shipping address;
• City, state, and pin code;
• Order and transaction details;
• Customer support communications;
• Product reviews and ratings;
• Photographs, videos, and other content submitted by you;
• Loyalty program information;
• Survey responses and feedback.

1.2 Account Information

When you create or maintain an account on the Website, we may collect:

• Login credentials;
• Account preferences;
• Saved addresses;
• Wishlist information; and
• Saved payment preferences, where available.

1.3 Information Collected Automatically

When you access or use the Website, we may automatically collect information such as:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Device identifiers;
• Network information;
• Website usage data;
• Clickstream information;
• Referral URLs; and
• Session activity.

2. COOKIES AND SIMILAR TECHNOLOGIES

The Website uses cookies and similar technologies to improve functionality, enhance user experience, analyze traffic, and support marketing activities.

These technologies may include:

• Cookies;
• Session cookies;
• Persistent cookies;
• Web beacons;
• Pixel tags;
• Device identifiers; and
• Other tracking technologies.

Cookies help us:

• Remember user preferences;
• Maintain login sessions;
• Personalize content;
• Improve Website functionality;
• Measure campaign effectiveness; and
• Enhance customer experience.

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the Website.

3. ANALYTICS AND ADVERTISING TECHNOLOGIES

We may use analytics, attribution, and advertising technologies, including:

• Google Analytics;
• Meta Pixel;
• Advertising attribution tools;
• Marketing automation platforms;
• Customer engagement tools; and
• Similar technologies.

These tools may collect information relating to Website usage, browsing behavior, interactions with content, and engagement with advertisements.

Such information assists us in improving our products, services, marketing activities, and customer experience.

4. HOW WE USE YOUR INFORMATION

We may use personal information for purposes including:

4.1 Order Processing and Fulfilment

• Processing and managing Orders;
• Delivering products;
• Managing payments;
• Providing order updates;
• Facilitating returns, refunds, and warranty support.

4.2 Customer Support

• Responding to inquiries;
• Resolving complaints;
• Providing customer assistance;
• Managing service requests.

4.3 Account Administration

• Creating and maintaining user accounts;
• Managing saved preferences;
• Maintaining wishlists;
• Administering loyalty programs.

4.4 Website Operations

• Operating and improving the Website;
• Monitoring Website performance;
• Troubleshooting issues;
• Maintaining security;
• Detecting and preventing fraud.

4.5 Marketing and Promotions

• Sending promotional communications;
• Personalizing offers and recommendations;
• Conducting surveys and campaigns;
• Measuring marketing effectiveness.

4.6 Legal and Regulatory Compliance

• Complying with legal obligations;
• Protecting our rights and interests;
• Enforcing policies and agreements;
• Investigating fraud or misuse.

5. MARKETING COMMUNICATIONS

By creating an account, placing an Order, subscribing to updates, participating in promotions, or otherwise providing your contact information, you consent to receive:

• Transactional communications;
• Service-related communications;
• Promotional emails;
• SMS messages;
• WhatsApp communications;
• Push notifications; and
• Other marketing communications, subject to applicable law.

You may opt out of promotional communications at any time by:

• Using available unsubscribe mechanisms;
• Updating communication preferences; or
• Contacting Customer Care.

Even if you opt out of promotional communications, we may continue to send communications relating to Orders, transactions, account management, customer support, legal obligations, and service administration.

6. SHARING OF INFORMATION

We do not sell personal information to third parties.

We may share information with trusted third parties for legitimate business purposes, including:

6.1 Payment Service Providers

To facilitate payment processing and transaction management.

6.2 Logistics and Delivery Partners

To facilitate shipping, delivery, returns, and related services.

6.3 Technology and Service Providers

Including providers supporting:

• Website hosting;
• Customer relationship management (CRM);
• Analytics;
• Customer support;
• Marketing automation;
• Communication services; and
• Security monitoring.

6.4 Professional Advisors

Including auditors, consultants, legal advisors, and compliance professionals.

6.5 Government and Regulatory Authorities

Where disclosure is required by applicable law, regulation, court order, or governmental request.

6.6 Corporate Transactions

In connection with mergers, acquisitions, restructuring, financing transactions, sale of assets, or similar business activities.

7. DATA SECURITY

We implement reasonable administrative, technical, and organizational measures designed to safeguard personal information against unauthorized access, misuse, loss, disclosure, alteration, or destruction.

While we strive to protect information using commercially reasonable safeguards, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

8. DATA RETENTION

We retain personal information for as long as reasonably necessary to:

• Fulfil the purposes described in this Privacy Policy;
• Complete transactions;
• Provide customer support;
• Meet legal, regulatory, accounting, and tax obligations;
• Resolve disputes; and
• Enforce agreements and policies.

Retention periods may vary depending on the nature of the information and applicable legal requirements.

9. USER RIGHTS

Subject to applicable law, Users may request:

• Access to personal information;
• Correction of inaccurate information;
• Updating of personal information;
• Withdrawal from certain marketing communications; and
• Deletion of information where legally permissible.

VIP may require reasonable verification of identity before processing such requests.

10. THIRD-PARTY WEBSITES

The Website may contain links to third-party websites, applications, or services.

VIP does not control and is not responsible for the privacy practices, security measures, or content of such third-party platforms.

Users are encouraged to review the privacy policies of third-party websites before sharing personal information.

11. CHILDREN'S PRIVACY

Users under the age of eighteen (18) years may access and use the Website only under the supervision of a parent or legal guardian.

We do not knowingly collect personal information from children in violation of applicable law.

12. INTERNATIONAL DATA PROCESSING

Personal information may be processed, stored, backed up, or accessed by service providers operating in jurisdictions outside India where necessary for providing services, operational support, or business continuity.

Such processing shall be carried out in accordance with applicable legal requirements.

13. CHANGES TO THIS PRIVACY POLICY

VIP reserves the right to modify, amend, or update this Privacy Policy at any time.

Updated versions shall become effective upon publication on the Website unless otherwise specified.

Users are encouraged to periodically review this Privacy Policy.

14. GRIEVANCE OFFICER

For privacy-related grievances, concerns, or requests regarding personal information, Users may contact the Grievance Officer:

Name: Sonali Desai

Address:
VIP Industries Limited
DGP House, 5th Floor
88C, Old Prabhadevi Road
Mumbai – 400025, Maharashtra, India

Email: sonali.desai@vipbags.com

Phone: 7798981809

15. CONTACT US

For questions relating to this Privacy Policy or our privacy practices, please contact:

VIP Industries Limited

Customer Care Email: feedback@vipbags.com

Customer Care Number: 022-41724444

Registered Office:

DGP House, 5th Floor
88C, Old Prabhadevi Road
Mumbai – 400025, Maharashtra, India